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Earlier this week WWE Network received a massive back-end update, which saw the service move from Disney owned BamTech to Endeavour Streaming Group. The update did include front-end changes including a new sleeker design, simpler navigation advanced search tools.
With the change many subscribers began reporting issues, which included missing categories, audio-sync issues, and usage issues with specific devices.
The following issues are currently known.
Chromecast Not Working on Android and iOS Devices
WWE is aware that Chromecast support is currently unavailable on iOS and Android devices. Network support advises users to use a browser to cast to Chromecast devices.
You can cast WWE Network to your Google Chromecast using Android or a web browser.”
Watchlist Not Working On Latest Update
WWE is aware that the watchlist feature is not available with the latest WWE Network update. The following statement was issued on this issue.
“The watchlist feature is temporarily unavailable. Rest assured that is part of the continuous improvement for the best viewing experience,”
@7777MetroBryan Hi! Sorry for the confusion. The watchlist feature is temporarily unavailable. Rest assured that it is part of the continuous improvement for the best viewing experience, hence every feedback counts. Kindly check the Network from time to time. Thanks!^AJ
— Ask WWE Network (@AskWWENetwork) July 27, 2019
Hidden Gems and Collections Removed From WWE Network
WWE has removed the popular Hidden Gems and Collections category in the latest WWE Network update. Support issued the following statement.
“Hidden Gems used to be a part of the Collections tab which is no longer available.”
@Zekrom78 Hi! We read and take note of every feedback. Hidden Gems used to be part of the Collections tab which is no longer available. Good news is, our team is working hard for this upgrade and once completed, be ready to enjoy the all-new WWE Network universe! Thanks! ^AJ
— Ask WWE Network (@AskWWENetwork) July 28, 2019
Audio Sync Issues On WWE Network
WWE Network is aware of audio sync issues affecting multiple devices. The following statement was issued.
“Our team is aware of this issue and is already working for a resolution.”
@KyloCool630 Hi! We apologize for the inconvenience this may have caused. Our team is aware of this issue and is already working for a resolution. Thank you for taking the time to report this, your feedback is valuable to us. ^AJ
— Ask WWE Network (@AskWWENetwork) July 28, 2019
Episode Numbers Missing In Latest Update
In the latest update WWE Network has removed episode numbers of television programs.
@WWENetwork whats the point of getting rid Episode Numbers if it's not broke don't fix it
— myvcrstillworks (@myVCRstillworks) July 27, 2019
Issues With Canadians Accessing WWE Network
In Canada, WWE Network access is handled through cable providers. The new update no longer allows you to sign in to your cable provider within certain apps.
@AskWWENetwork @WWENetwork Please help. The Network wont let me log in through my TV provider. I called my tv provider and they told me its out of their control, because its WWE’s app
I’m in Canada and logging in through my tv provider is all they allow us to do
— The Good Days of Wrestling #TGDOW (@GDaysWrestling) July 27, 2019
@WWENetwork my iOS app will no longer allow me to log in from my cable subscriber in Canada. You are absolutely killing me. First the Apple TV which never worked and then the iOS app which I use all the time is now like the AppleTV app. Useless. WTF WWE? #WTFNetwork
— John LaRusic (@JohnLaRusic) July 27, 2019
If you are experiencing issues with WWE Network, you can reach out to their support team. The following list of devices are currently support WWE Network.
Toll free 1-833-CALL-WWE (1-833-225-5993)
US direct dial 1-512-225-6300
International
Australia +61 (0)87 070 6110
Austria +43 (0)72 077 5269
Brazil +55 (0)61 3181 0383
Chile +56 (0)22 938 1028
France +33 (0)98 009 9042
Ireland +35 (0)37 6680 3004
Mexico +52 (0)55 8526 5890
New Zealand +64 (0)9 884 9700
Spain +34 (0)91 060 3923
UK +44 (0)20 8089 3240
All Other Countries 1-512-255-6300
WWE Network support is also available on Twitter by tweeting @AskWWENetwork